Privacy Policy
At TennisPro USA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. We encourage you to read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identification Information: Such as your name, email address, phone number, and postal address when you register for an account, subscribe to our newsletter, book a court, or sign up for lessons.
- Payment Information: When you make a purchase or book a service, we collect necessary payment details, including credit card numbers. Please note that we do not store full credit card numbers on our servers; this information is processed securely by third-party payment processors.
- Usage Data: Information on how you access and use our website, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits.
- Communication Data: Records of your interactions with us, such as emails, chat messages, and phone calls.
- Demographic Information: Optionally, we may collect information like age, gender, and skill level to tailor our services and programs to your needs.
How We Use Your Information
Your information is used for various purposes to enhance your experience with TennisPro USA.
Service Provision
To provide and maintain our services, including processing your bookings, managing your membership, and facilitating your participation in lessons and events.
Communication
To communicate with you about your account, bookings, service updates, and promotional offers that may be of interest to you.
Improvement & Personalization
To understand how our services are used, analyze trends, personalize your experience, and improve our website functionality and offerings.
Security & Compliance
To ensure the security of our website and services, prevent fraud, and comply with legal obligations and regulations.
Marketing & Promotions
With your consent, to send you newsletters, special offers, and information about new services or events. You can opt-out of these communications at any time.
Customer Support
To provide effective customer support and respond to your inquiries, feedback, and requests.
Disclosure of Your Information
TennisPro USA does not sell, trade, or rent your personal identification information to others. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as payment processors, email service providers, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information becomes subject to a different privacy policy.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: To protect the rights, property, or safety of TennisPro USA, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. These measures include:
Encryption
We use Secure Socket Layer (SSL) technology to encrypt sensitive information (like payment details) during transmission.
Access Control
Access to your personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.
Regular Audits
We regularly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
Data Minimization
We only collect personal information that is relevant and necessary for the purposes for which it is processed.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Incident Response
In the unlikely event of a data breach, we have procedures in place to address it promptly and mitigate any potential harm, in accordance with applicable laws and regulations.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. These may include:
- The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Exercising your rights: If you make a request, we have one month to respond to you. Please contact us at if you wish to exercise any of these rights.
Cookies
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and improve our services.
- Essential Cookies: These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
- Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Advertising/Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.
You can manage your cookie preferences through your browser settings. For more detailed information on how we use cookies and your choices regarding them, please visit our dedicated Cookie Policy page.
Changes to This Privacy Policy
TennisPro USA may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
